Privacy Policy

1. Introduction

Welcome to Seehra Transport. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery and logistics services, visit our website, or interact with us through any channel.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book a delivery: Name, email address, phone number, collection and delivery addresses, parcel details
• Create an account: Username, password, business details, billing information
• Contact us: Name, email, phone number, message content, inquiry details
• Apply for employment: CV, work history, references, contact information
• Make payments: Billing address, payment method details (processed securely by our payment provider)

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information including:

• Device Information: IP address, browser type, device type, operating system, screen resolution
• Usage Data: Pages viewed, time spent, referring URLs, click patterns, mouse movements
• Location Data: GPS coordinates (with your permission), IP-based location, delivery route data
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies, marketing cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process bookings, arrange collections and deliveries, track parcels, provide customer support
• Communication: Send booking confirmations, delivery updates, SMS notifications, customer service responses
• Account Management: Maintain your account, process payments, manage subscriptions, provide invoices
• Improvements: Analyze usage patterns, optimize routes, improve service quality, develop new features
• Marketing: Send promotional offers, newsletters, service announcements (you can opt-out anytime)
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce our terms and conditions
• Security: Detect fraud, prevent unauthorized access, protect against cyber threats

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, SMS providers, email services, cloud hosting, analytics tools
• Delivery Partners: Drivers and subcontractors who fulfill deliveries on our behalf (only necessary information)
• Business Partners: Companies we partner with for integrated logistics solutions (with your consent)
• Legal Authorities: Law enforcement, regulators, courts when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred

International Transfers: Some of our service providers may be located outside the UK. We ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission, encrypted databases
• Access Controls: Role-based access, multi-factor authentication for staff, regular access audits
• Physical Security: Secure data centers, restricted physical access, surveillance systems
• Regular Monitoring: Security scans, vulnerability assessments, intrusion detection systems
• Staff Training: Data protection training, confidentiality agreements, security awareness programs

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Booking Records: 7 years (for accounting and legal purposes)
• Account Information: Until account deletion + 30 days (for recovery period)
• Marketing Data: Until you unsubscribe + 30 days (to process opt-out)
• CCTV Footage: 30 days (unless required for legal proceedings)
• Website Analytics: 26 months (standard industry practice)

After the retention period, we securely delete or anonymize your data so it can no longer identify you.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
• Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@seehratransport.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function (login sessions, security)
• Performance Cookies: Help us understand how you use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track conversions and deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information, see our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for material changes (if you have an account)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: