Terms & Conditions

1. Agreement to Terms

By accessing or using Seehra Transport's delivery and logistics services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("Customer", "You") and Seehra Transport ("Company", "We", "Us", "Our").

If you do not agree to these Terms, you must not use our Services. We reserve the right to modify these Terms at any time, and your continued use of our Services constitutes acceptance of any changes.

2. Service Description

Seehra Transport provides multi-drop and last-mile delivery services across the United Kingdom, including but not limited to:

• Standard Delivery: Delivery within 2-3 business days
• Express Delivery: Next business day delivery
• Same-Day Delivery: Collection and delivery within 4-6 hours (subject to availability)
• Overnight Delivery: Delivery before 9 AM the next business day
• Multi-Drop Services: Bulk delivery to multiple locations
• B2B Logistics: Corporate and business delivery solutions

Service availability, delivery times, and pricing may vary by location. All delivery timeframes are estimates and not guaranteed unless specifically stated in writing.

3. Booking and Acceptance

3.1 Placing a Booking

You may book our Services through:

• Our website (seehratransport.com)
• Email (info@seehratransport.com)
• Customer Portal (for registered accounts)

3.2 Booking Confirmation

A booking is confirmed when you receive a booking confirmation email or SMS with a unique tracking number. We reserve the right to refuse or cancel any booking at our discretion, including but not limited to cases of prohibited items, unreachable delivery addresses, or suspected fraudulent activity.

3.3 Accuracy of Information

You are responsible for providing accurate collection/delivery addresses, contact details, and parcel information. Errors in the information provided may result in delays, failed deliveries, or additional charges.

4. Pricing and Payment

4.1 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are based on:

• Parcel weight and dimensions
• Collection and delivery postcodes
• Service type (Standard, Express, Same-Day)
• Additional services (insurance, signature required, etc.)

Prices are subject to change without notice. The price displayed at the time of booking confirmation is the price you will pay.

4.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Bank Transfer (for business accounts)
• Invoice (30-day terms for approved business customers)

4.3 Payment Terms

Payment must be received before collection unless you have an approved business account with invoice terms. Late payments may incur interest charges of 8% above the Bank of England base rate per annum.

4.4 Additional Charges

Additional charges may apply for:

• Failed delivery attempts (£5.00 per attempt)
• Address corrections (£3.00)
• Special handling or oversize items
• Remote area surcharges
• Storage fees (£2.00 per day after 5 days)
• Customs clearance (international shipments)

5. Prohibited and Restricted Items

The following items are PROHIBITED and will not be carried under any circumstances:

• Illegal drugs, narcotics, and controlled substances
• Firearms, weapons, ammunition, and explosives
• Hazardous materials (flammable, corrosive, toxic)
• Live animals or plants
• Human remains or bodily fluids
• Counterfeit goods or pirated media
• Cash or bearer negotiable instruments over £100
• Pornographic or obscene materials
• Items that infringe intellectual property rights

RESTRICTED ITEMS (require prior approval and may incur additional charges):

• High-value items (over £500)
• Fragile or delicate items (glass, ceramics, electronics)
• Perishable goods (food, flowers)
• Alcohol and tobacco products
• Batteries and lithium-powered devices

You are responsible for ensuring your parcel complies with all applicable laws. We reserve the right to inspect any parcel and refuse carriage of prohibited items. False declaration of contents may result in prosecution.

6. Packaging and Labeling

6.1 Customer Responsibility

You are responsible for ensuring parcels are:

• Packed securely in suitable packaging materials
• Protected against normal handling and transport conditions
• Properly sealed with strong tape
• Clearly labeled with collection and delivery addresses
• Marked as "Fragile" if applicable

6.2 Packaging Standards

We recommend:

• Double-walled cardboard boxes for items over 5kg
• Bubble wrap or foam padding for fragile items
• Void fill material to prevent movement inside the box
• Waterproof outer covering for sensitive items

Important: We are not liable for damage resulting from inadequate packaging, even if the parcel was insured.

7. Collection and Delivery

7.1 Collection

Our driver will attempt collection during the scheduled time window. You must ensure:

• The parcel is ready for collection
• Someone over 18 is present to hand over the parcel
• The parcel is accessible (not locked behind gates, etc.)
• Contact details provided are correct

If collection cannot be completed, we will contact you to reschedule. A failed collection fee may apply.

7.2 Delivery Attempts

We will make up to 2 delivery attempts at the delivery address. If delivery cannot be completed:

• 1st Attempt: We'll leave a calling card and attempt redelivery the next business day
• 2nd Attempt: Parcel will be held at our local depot for collection
• After 5 Days: Storage fees apply (£2.00 per day)
• After 14 Days: Parcel may be returned to sender or disposed of

7.3 Safe Place Delivery

You may authorize safe place delivery (e.g., porch, garage, neighbor) through the tracking page. By doing so, you accept responsibility for the parcel once it's been left in the designated safe place. We recommend this only for low-value items.

7.4 Signature Required

High-value parcels (over £100) require a signature upon delivery. This service can also be added to any booking for an additional £1.50.

7.5 Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Adverse weather conditions
• Traffic accidents or road closures
• Vehicle breakdown
• Industrial action
• Force majeure events

We are not liable for losses resulting from delivery delays unless explicitly guaranteed in writing.

8. Insurance and Liability

8.1 Standard Cover

All parcels include FREE insurance up to £100 covering loss or damage during transit. This cover applies only if:

• The parcel was properly packaged
• The item is not prohibited or high-risk
• You notify us within 5 business days of delivery
• You provide proof of value (receipt, invoice)

8.2 Extended Cover

Additional insurance can be purchased at the time of booking:

• £101-£500: Add £2.50
• £501-£1,000: Add £5.00
• £1,001-£2,500: Add £10.00
• £2,501-£5,000: Add £20.00
• Over £5,000: Contact us for a quote

8.3 Exclusions

We are NOT liable for:

• Damage caused by inadequate packaging
• Loss or damage to prohibited/restricted items
• Indirect or consequential losses
• Loss of profits, business, or goodwill
• Data loss or corruption
• Sentimental value
• Items left in safe place without signature
• Delays due to force majeure

8.4 Liability Limitation

Our maximum liability for any claim is limited to the lesser of:

• The declared value of the parcel (with proof)
• The insurance cover purchased
• £100 (if no additional insurance was purchased)

9. Claims Process

9.1 Loss or Damage Claims

To file a claim, you must:

1. Notify us within 5 business days of delivery (or expected delivery for lost parcels)
2. Email info@seehratransport.com with:
   • Tracking number
   • Booking confirmation
   • Proof of value (receipt, invoice, bank statement)
   • Photos of damage (if applicable)
   • Original packaging (must be retained for 14 days)
3. Complete a claims form
4. Allow 10-15 business days for investigation

9.2 Claim Outcomes

If your claim is approved, we will offer:

• Replacement: Re-deliver a replacement item (if available)
• Repair: Arrange and pay for repairs (if economical)
• Refund: Issue a refund up to the insured value

Claims are paid by bank transfer or credit/debit card refund within 10 business days of approval.

9.3 Rejected Claims

Claims may be rejected if:

• Reported outside the 5-day window
• Inadequate packaging
• No proof of value provided
• Prohibited or undeclared items
• Evidence of fraud or misrepresentation

10. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information
• Declare the true contents and value of parcels
• Ensure parcels comply with all laws and regulations
• Package items appropriately for transit
• Be available for collection and delivery
• Pay all fees and charges promptly
• Not use our services for illegal purposes
• Treat our drivers and staff with respect
• Provide safe access to collection/delivery locations
• Notify us immediately of any address changes

11. Cancellations and Refunds

11.1 Customer Cancellations

You may cancel a booking:

• Before Collection: Full refund (minus £2.00 admin fee) if cancelled more than 2 hours before scheduled collection
• Within 2 Hours of Collection: 50% refund
• After Collection: No refund (delivery service deemed started)

To cancel, contact us by email or phone with your tracking number.

11.2 Company Cancellations

We may cancel a booking if:

• The item is prohibited or restricted
• Payment fails or is declined
• The address is unreachable or unsafe
• You breach these Terms
• Force majeure events prevent delivery

If we cancel, you will receive a full refund within 5-7 business days.

11.3 Consumer Rights

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online bookings. However, if you request immediate service (same-day or next-day delivery), you waive this right as the service is performed within the 14-day period.

12. Data Protection

We collect and process personal data in accordance with UK GDPR and our Privacy Policy. By using our Services, you consent to:

• Collection of personal and delivery information
• Sharing data with drivers and delivery partners
• Use of tracking technologies (GPS, cookies)
• Storage of booking records for 7 years
• Marketing communications (you can opt-out)

13. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of Seehra Transport and protected by UK and international copyright laws.

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademark or branding for commercial purposes
• Scrape or extract data from our website using automated tools
• Reverse engineer our software or systems

14. Dispute Resolution

14.1 Complaints Procedure

If you have a complaint:

1. Contact our customer service team within 5 business days
2. Provide booking details and a clear description of the issue
3. We will investigate and respond within 10 business days
4. If unresolved, escalate to our senior management team

14.2 Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may refer the matter to:

• Postal Regulation: Ofcom (for postal services)
• Consumer Disputes: Alternative Dispute Resolution (ADR) schemes
• Online Disputes: EU Online Dispute Resolution platform (for EU customers)

14.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes will be notified via:

• Email (for registered customers)
• Website banner notification
• SMS (for active bookings)

Continued use of our Services after changes constitutes acceptance of the revised Terms.

16. Severability and Waiver

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

17. Contact Us

If you have questions about these Terms or our Services, please contact us:

Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.